Dealership is fine, service would not recommend to anyone. I purchased a service contract which is the biggest disappointment. Unable to schedule within the week. You are not able to drop off car without losing your appointment. You must wsit at dealership for over 3 hours. $25 fee for all cars brought in for service and would not use service contract or discount coupon to cover bill charged.
Donny care for the process of checking in. Always have to stand and wait for someone to even notice you are there. I really miss the KIA service department. Wish I would of leased a KIA in stead, but I do like the Buick I have.
We bought our Buick in December of 2019. Vandevere had the best price, and was easy to deal with. Since then, I’ve wondered if it was wise to have bought a car so far from where we live. (1 hour 45 minutes away) Although for a regular oil change it’s not super convenient, after having a knock develop in the engine at 60k miles- Vandevere made sure that I not only had a rental car for the time they had possession of the SUV, they also kept me up to speed on what was happening and went above and beyond to make sure we received our car back in tip top shape. I won’t forget this, and will not complain to drive up there for my oil changes and regular maintenance items. Their customer service is top notch and I appreciate that a lot. We will be looking at Vandevere for our next vehicle for sure!
They were having trouble getting our car fixed and had to call GM but they allowed us to use a car so we could go about our daily routine but we got our car back and it was fixed right and worked perfectly
I took my 2016 chevy cruze to your dealership for a suspected faulty thermostat and was told I needed over a thousand dollars of repairs that was proven to be unnecessary. The oil leak I was told I has was not true as well as the surge tank and cap. The surge tank cap being loose was the only problem. I experienced very poor diagnostic and/or troubleshooting. I will never go to or recommend that dealership again.