John Eskridge provided excellent service to me during my vehicle purchase. Any questions I had, he did his best to provide me with an answer. He was extremely patient and knowledgeable throughout the whole process & made me feel more comfortable about making the purchase when I was unsure! Thank you John for being an extraordinary salesman!
I am still waiting on the chip for the audible alert on my backup camera (there was notification in the car when I bought it). When I asked about it again I felt that my question was blown off and no further investigation was done.
They got it handled under warranty little lack of communication between service advisor and customer (me) I feel like I shouldn't have to call the warranty place and see if my part is covered and the service advisor shouldn't tell me that the part is ordered and he will start on it in the morning when really they didn't have an approval ready I had to do it myself..
The sales Team of Dave Sabitina and Jeff Douglas knocked themselves out to make sure I had a positive experience. This was the most efficient visit for picking up a new vehicle and trading in a current lease.
Jerry Messenger was great as always!! He greeted me as soon as I pulled in and interestingly enough asked me to do it myself. He even gave me a bay and tools to do it myself!! I’ll definitely be going back.
We were recommended this company because of our familiarity with the owners daughter, that familiarity is neither enough to compensate for the poor business practices of this establishment, nor the lack of regard for safety of their customers. I will say the service desk is rather skilled in trying to conveniently navigate getting you out the door before you’ve spoken to the manager, so I guess they’ve at bare minimum been trained enough to make customer interactions solely their problem. From my understanding the best way to speak to a manager is by asking the service desk workers several times, then letting the service desk workers know (in front of other customers) about your dissatisfaction until someone finally decides you do have more than enough to warrant the manager come speak to you, but don’t wait there’s more- you’ll have to walk yourself down to his office and interrupt his casual morning conversations with the boys because he was neither concerned enough to come speak to you himself, nor pressed enough to begin his workday.
My salesman Ty did a fantastic job helping me find the perfect SUV. I usually like Kia vehicles and he gave me the option to try a Buick vehicle and I feel in love with it. Ty was so patient, friendly and helpful. I can not say enough pleasant things about him, so I will sum it up as Platinum Service! The whole team was great including Rocky and Dave.