The service was excellent, but I absolutely hate your phone system. There is no way to bypass the automatic voice response unit, and this causes responses to be significantly delayed. There is no way to directly reach a service person, which leaves me totally at your mercy regarding when I hear back from you. Since you had my car for a week to deal with this repair, it became very frustrating, and I eventually gave up trying to reach you and just waited for you to call me, which meant that at times it went two-three days without hearing from you. PLEASE CHANGE YOUR PHONE SYSTEM!!!!!
I needed exhaust work done on my 2014 Equinox. I was greeted at the dealership by Jenette Stefanka, I explained the problem and she said the car would be repaired and I could pick it up later that day. I was offered a ride to my office but I didn't need it. My car needed a catalytic converter and it had a cracked exhaust manifold, all was repaired that day. Repair total was $2091 I was satisfied with the cost and how quickly the repairs were made.
Went in for an 11:15 oil change and at 12:58pm realized my car was in parking lot across the seat sitting there. The guy said he would keep me updated by text. I never received a text, my name wasn’t called over the system, and I was told he couldn’t find me when I had just moved 5 feet to a charging station. Overall not a great experience waiting nearly 2 hours for an oil change
I could not be more satisfied with my experience at your dealership. My salesman, David Figueroa, was on top of every detail and I am so grateful that he happened to be there when I stopped by because he found me the perfect car. His professionalism was off the chart! Also, the finance gentleman did a very thorough job and was very personable as well. I am very happy with my new Buick Envista!
When I scheduled the appointment, I told them I had a rattle in the front and would like to know what it is. I was not called for authorization to "fix" the rattle. I was charged $57 to fix the muffler hanger after it was done and it did not even solve my rattling issue. Very disappointed!
The service was standard. Just an oil change. Everyone is the service department is so friendly. Thats the best part. I really enjoy talking with the advisors. Nette is the greatest! They did a great job on the carwash. I normally don’t like the dealership washing my car but it looked good. The only concern I had was after the service advisor stated that I had paid for the prepaid maintenance. I don’t remember paying for prepaid maintenance when I purchased the vehicle, I don’t know what it is/what it covers, and I don’t know the details on it. I’d hate to think that the sales department slipped something in without my knowledge. I’d have to check my paperwork and deal with that at a later date. Either way the service was great and I’d recommend to others
I came in because tire pressure of one tire was at 16psi Justin took care of me immediately, but found two tires were damaged with a screw in each. Promptly informed me. I agreed to get two new tires installed.